Effective Date: 02 Oct, 2024

At The Quran Reading, we are committed to providing you with the best products and services. If, for any reason, you are not completely satisfied with your purchase, we offer a clear and transparent refund policy to address your concerns.

1. Eligibility for Refunds

You may request a refund or exchange under the following conditions:

• The product is defective or damaged upon arrival.
• The service was not delivered as promised.
• You cancel your order before it has been processed or shipped.

1.1 Non-Refundable Items

Certain items or services are not eligible for a refund:

• Downloadable digital products.
• Customized or personalized items.
• Gift cards or promotional offers.

2. Refund Process

To request a refund, please follow these steps:

1. Contact us at contact@thequranreading.com within 5 days of receiving your product or service.
2. Provide your order number, receipt, and a detailed explanation of the issue.
3. Our team will review your request and, if eligible, provide instructions for returning the product or processing the refund.

3. Refund Timeframe

Once we have received and inspected your returned item or processed your refund request, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 weeks.

4. Shipping Costs

• If the return is due to our error (e.g., you received a defective or incorrect item), we will cover the return shipping costs.
• If the return is due to other reasons (e.g., you changed your mind), you will be responsible for paying the shipping costs for returning your item.

5. Late or Missing Refunds

If you haven’t received a refund yet:

1. First, check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. If you’ve done all of this and still have not received your refund, please contact us at contact@thequranreading.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@thequranreading.com.

7. Changes to this Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated “Effective Date.”